+260 211 561 20
+260 211 561 19
info@contractsureservices.com
customer.first@contractsureservices.com
We have our vision, we have our mission, we have our objectives, we have our focus and we have our values that will guide our approach to doing business and creating excellent solutions to our clients, and all our stakeholders.
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Our clients expect nothing less from us, and we will go all-out to deliver the highest levels of customer service and product excellence. We will not provide service without first understanding the insurance needs of each client – ensuring they are aware of their coverage options whether it is for commercial insurances or personal insurances or some other aggregated group insurance needs.
Contractsure Services Limited staff will always be exposed to insurance education, mentoring, in house training and any other continued professional development with the end view of quality service to all our clients. We will continue to invest in technology so as to set ourselves apart in the provisions of insurance broking services within the Zambian insurance market.
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Contractsure Services Limited will endeavour to achieve positive recognition in the Zambian insurance market for services that are responsive to clients’ insurance needs, excellent product knowledge, pro-active risk management and loss control, and its unique claims handling processes. We understand the clients’ need their insurance policies most when loss incidents occur, and we will empathize through all claims processes. We will keep our promises to all our clients!
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Contractsure Services Limited operates on the motto: ‘We have work to do, Your Insurance Placements Ensured’. We will always strive to build strong relationships with our clients, insurance companies and all other stakeholders. We make strong commitment to professionalism and placing of value on each of clients whether Small or Big. For we understand that one satisfied customer, becomes our added sales referral to many other clients we would not have reached through our own efforts.
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